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Remote IT Infrastructure Managed Services
  • End User Computing
  • Datacenter Operations
  • Network Management
  • Security Management

End User Computing

A technical support center (Help Desk) with a toll free contact is provided through which a user can report an issue. The issue will then be logged into a trouble ticketing system according to its severity and is assigned to the appropriate support track. This ticket is tracked and resolved by the respective administrator and closed by the Help Desk

Services
  • Hardware Support
  • Software Support
  • Application Support
  • Project Support
  • Vendor Management and Support


Datacenter Operations

The level of Datacenter management and maintenance has changed radically in the last decade where Datacenters could easily be managed from a dedicated console. In today's world the Datacenter environment is dispersed and carries increased cost, risk and lack of experienced personnel.
Eyeres Datacenter Services aim at resolving issues in a low risk, cost-effective manner by engaging highly experienced IT professionals. The IT Training services at Eyeres are specially designed to focus on the areas of expertise of the professionals to hone their skills to accomplish targets successfully and on-time. We deal with Hardware, Middleware, Databases, Operating Systems, Storage and Infrastructure Applications to help abate ripples in the DC environment.

Services
  • 24*7*365 Service window
  • ITIL and SOX standards for service delivery and information security
  • Application Support
  • Project Support
  • Vendor Management and Support
Domains
  • Operating systems
  • Databases
  • Web Application Servers
  • Enterprise Storage Area Networks
  • Applications
  • Messaging
  • Monitoring
  • Backup Engineering
  • IT Hardware Capacity Management


Network Management

Remote network management services provided by Eyeres include monitoring, problem resolution, system administration services for your voice/data networks. We guarantee improved application response time, quality of voice, optimal bandwidth utilization and SLA commitments.

Services
  • Application/ department/ user wise traffic analysis
  • SLA compliance
  • Voice quality and activity analysis
  • Fault and trouble ticket analysis
  • Root cause visibility


Security Management

Network security is the most important aspect to a company and traditional approached to network security that are predominantly on a hardened external perimeter and an unsegmented internal network are clearly insufficient
Our leadership in deploying and managing complex security infrastructures has helped us understand the significance of proactive security management. Eyeres security services provide 24*7 monitoring and advanced event co-relation to enable distributing and reporting security-relevant information, controlling the distribution of cryptographic keying material and authorizing access, rights and privileges.

Services
  • Real time incident detection
  • Event alerting
  • Improved incidence response times.


Architect solutions for Enterprise Business Intelligence Application platforms

Eyeres holds a legacy in architecting and deploying solutions for Enterprise Business Intelligence platform tools like SAS, Business Objects & Cognos. SAS or Statistical Analysis System, a company with 31 years of experience and 43,000 customers across the globe, provides leading business analytics and business intelligence tools for internal reporting, regression analysis, forecast management, data modeling, predictive analysis and statistical data reporting.
We are leaders in architecting, deploying, maintaining and providing sustain support to existing and new SAS EBI platforms around the world. We deliver high quality Tier 3 support on SAS Enterprise Platform built on Windows, UNIX or Linux operating environments ensuring high availability, optimum performance and 24*7*365 sustain support for the users by following trained ITIL Standard Practices.

Services
  • 24*7*365 support model
  • SAS 8, 9.1.2, 9.1.3 and 9.2 Enterprise platform server support
  • Support SAS End-User community (Statisticians, Developers, Business Analysts etc.,)
  • SAS Application Server Monitoring
  • Capacity Planning
  • New deployments and support existing setups
  • SAS Vendor Management


Sustain Support through our unique Offshore/Onsite Model

Our team comprises of highly skilled and experienced IT professionals who are specialized in their area of support. Eyeres internal Training Services provides extensive In-House training to the team to hone their skills in the area of expertise.
Eyeres Offshore extended support team provides services and the On-site team supports clients from our Headquarters/ Delivery Center in United States.

Our team includes :
  • Project Managers
  • Business Analysts
  • System Analysts
  • Application Administrators
  • SAS Technology Leads
  • Network Analysts
  • Software Engineers
  • Developers
  • Scripters


IT Consulting Services

Technological advancement has left its footprints in every organization leading to complex IT infrastructure which increases expenses and creates a deficit of skilled personnel.
Eyeres consulting methodology provides a new panorama to your IT framework. We combine innovation and real time experience to deliver customized solutions for your complex business needs. Our technological experts help assess, design, develop and maintain IT infrastructure with a clear vision of providing enhanced efficiency, optimization of resources and high availability.